Background

Jacaranda Health is a nonprofit organization whose mission for the last eight years has been to improve maternal and newborn health outcomes in the public health system. We work hand-in-hand with governments, including county health management teams and Ministries of Health, to deploy affordable and scalable solutions through public hospitals, where the majority of underserved mothers and babies receive care. These solutions include PROMPTS, an AI-enabled text messaging service for mothers, and MENTORS, a facility-based training program equipping frontline nurses with lifesaving skills and knowledge. In Kenya, we are in 22 of Kenya’s busiest counties, who co-own our interventions, and work with us to design what and how we measure impact for effective decision-making. These partnerships have helped us reach 2.4 million women with our solutions across 1,100+ health centers and hospitals and will continue to be the cornerstone of how we approach the path to national scale in Kenya. We have expanded operations within Eswatini and Ghana.

Jacaranda Health is an equal opportunity employer. We evaluate qualified applicants without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Summary

This position presents an exciting opportunity to manage the rollout and complete lifecycle (from needs identification through deployment and monitoring) of Jacaranda Health’s PROMPTS product with the goal of driving value through meeting needs of Jacaranda Health users.

PROMPTS, is an AI-enabled digital health platform that empowers new and expecting mothers with information via SMS to seek and connect with the best care. The platform combines:.

Personalized SMS nudge messages aimed at improving key behaviors linked with better outcomes (eg. reminders for prenatal care check-ups or infant immunization by schedule)
An AI-enabled clinical help desk that answers incoming questions from mothers, and sparks a rapid referral chain involving trained nurses if a risk is identified during the exchange.
An anonymized feedback channel for women to continuously report on their experiences of care, including its clinical quality and level of respect, which is shared with health system managers.

You will collaborate with cross-functional local and global teams, including programs, tech, research and communications to ensure seamless execution of the product development process. Jacaranda Health prides itself in putting our users first and you will be at the forefront of ensuring their voices are heard and responded to.

Location: Nairobi, Kenya or Accra, Ghana

Reports to: Head of Product Management

Direct Reports: Senior Product Coordinator (2)

Indirect Reports: None for now but may vary depending on project

Preferred start date: September/October 2024

Main Responsibilities

As the key owner of PROMPTS, your role involves translating insights from user research and hypothesis testing into product requirements, all aimed at enriching the user experience, improving our operational efficiency, and driving value for the health system
With the support of the Head of Product, develop a repeatable model for delivering upon initiatives within the product roadmap and actively cascade this model to other members on the team
Work across the Product team to measure and refine the product roadmap, backlog, and processes to facilitate improvements over time
Partner with the Tech team to align on release planning, Proof-of-Concepts, and the establishment of concrete timelines for functional solutions. Play a pivotal role in advocating for and demonstrating an agile approach to product design and management
Actively collaborate with other teams to execute on Product’s roadmap. This involves engaging relevant teams during user research, sharing and keeping other teams up to date on testing, sharing learnings across other teams etc.
Perform complex analysis and deliver data insights to inform design changes. You will lead analysis and interpretation of user data by taking into account context and potential biases in the data, while also proactively identifying and highlighting any data issues or inconsistencies
Work with your team to conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric
Actively identify, mitigate and avoid risks to the organization throughout product development
Empower direct reports to execute on their day-to-day tasks and actively participate in defining their growth within the team
Occasionally create support and training documents for users and other internal teams.
Other tasks as assigned

Key performance Areas

Customer feedback: defined by Jacaranda Health users and internal teams
Efficiency of product testing: defined by no. of products tested across a representative sample of our users and next steps from testing defined
Product Development Velocity: Speed at which product improvements are identified and implemented
Team management: ownership of defining the growth of direct reports and identify projects / trainings to help them grow their development areas
Internal Consensus Building and Collaboration: Successfully executing on collaborations with internal stakeholders to drive Product goals.
User engagement: defined by how frequently a mum is engaging with our platform through asked questions and survey responses
Consent rate: defined as the percentage of reached mums who consent to enroll in our services.

Qualification

Minimum of a Bachelor’s degree in any field
Masters degree / MBA is an added advantage

Relevant Experience required

5+ years of experience in Product Management
2+ years managing teams
Experience managing digital communications platforms / products
Experience utilizing human-centered design; certification in UX is a plus
Experience developing health products is a plus

Technical Competencies

Product development experience: AB testing of products, ability to interpret qualitative and quantitative findings and translate them into design changes
UX experience: it’s important to us to think deeply about product design decisions and how they can enhance or detract from the user experience. Demonstrated use of human centered design is a plus!
Data analysis & insights: Ability to perform complex analysis and deliver useful data insights that inform design changes. Comfortable working with data in all forms, creating basic visualizations, and communicating the takeaways from the analysis
Strong project management skills: demonstrated experience delivering products and product developments with evidence of impact
Strong communication skills: Can clearly communicate product decisions and the rationale behind them
Collaboration: Can effectively work with and communicate product management concepts with individuals with varying degrees of product development knowledge and experience

Behavioral Competencies

Considerate listener who takes the time to deeply understand customers, teammates, and partners
Demonstrated success in a fast-paced environment, and comfortable with ambiguity.
Has a passion for building products, a desire to make things better, and a sense of optimism
Logical thinker & comfort with analysis: someone who is a structured thinker and is able to use quantitative analysis to drive insights and inform recommendations. This includes budget analysis, and monitoring & evaluation experience
Change management: This is someone who can lead and/or support transitions within an organization by balancing key stakeholders, managing business changes, monitoring the outcome of changes etc.
Have a growth mindset; a willingness to own problems
Ability to work strategically and collaboratively across departments and senior management

Contract Period - This position is expected to be a contract of 12 months, renewable.

To Apply

Applications and interviews will be conducted on a rolling basis. Early applications are highly encouraged.

PRODUCT OWNER, PROMPTS

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