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QUALITY ASSURANCE MANAGER
About Jacaranda Health
Jacaranda Health is a nonprofit organization dedicated to improving maternal and newborn health outcomes within the public health system. For the past eight years, we have partnered with government stakeholders—including county health management teams and Ministries of Health—to develop scalable and cost-effective solutions in public hospitals, where most underserved mothers and newborns receive care. Our core solutions include PROMPTS, an AI-enabled text messaging service for mothers, and MENTORS, a facility-based training program equipping frontline nurses with lifesaving skills and knowledge. Data is a cornerstone of our work, providing essential insights for both internal operations and external decision-making. We support over 1,100 health facilities across 22 of Kenya’s busiest counties, reaching 2.4 million women. We are also expanding our impact beyond Kenya, with ongoing operations in Eswatini and Ghana and an upcoming expansion to Nigeria.
Jacaranda Health is an equal opportunity employer. We welcome applications from qualified candidates regardless of race or ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and any other protected characteristics.
Department Overview
The Quality Assurance (QA) department is critical at Jacaranda Health, ensuring that all programs meet standards and operational excellence. QA is responsible for setting clear organizational standards and monitoring adherence through continuous evaluations and audits. The insights generated from these processes are used to inform both internal decision-making and external reporting, enabling data-driven improvements across Jacaranda Health’s programs. The QA department plays a key role in enhancing the quality, consistency, and impact of our work by fostering a culture of accountability and continuous learning
Role Overview
Jacaranda Health is seeking a Quality Assurance Manager who will be responsible for coordinating efforts of the QA team, and overseeing QA staff within JH. They will ensure that the QA processes are in line with organizational standards which ultimately lead to quality of care provision to mothers and newborns in Kenya which are in line with national and international standards. The role requires a proactive leader who can develop, implement, and monitor quality improvement initiatives across JH programs.
What You’ll Do
Quality Assurance and Improvement
Develop and implement enhanced comprehensive quality assurance tools and oversee implementation to ensure adherence to programmatic standards and best practices.
Oversee ongoing quality assessments and audits of JH programs.
Identify gaps in JH programs according to assessments and recommend actionable improvements.
Aid in the development of QA templates for existing and future programs.
Capacity Building and Training
Aid in the development and delivery of training programs to build the capacity of JH staff (both PROMPTS and MENTORS).
Facilitate knowledge-sharing sessions and continuous professional development opportunities for JH staff.
Monitoring, Evaluation, and Learning (MEL)
Work with RD&A team to track key performance indicators related to programmatic quality.
Analyze data trends and generate reports to inform decision-making at the organizational and policy level.
Utilize quality improvement methodologies, such as Plan-Do-Study-Act (PDSA) cycles, to drive continuous improvement in programs.
Stakeholder Engagement and Advocacy
Represent the organization in technical working groups and policy forums related to maternal and newborn health as needed.
Establish a method for county QI team engagement specifically in priority counties
What we are looking for
Minimum level of academic and professional qualification required to perform effectively in the role
Essential:
Bachelor’s degree in Nursing, Public Health, Health Systems Management, or a related field.
Minimum of 7 years of experience in healthcare quality assurance, quality improvement, or patient safety, with at least 3 years in a managerial role.
Demonstrated expertise in quality improvement methodologies and tools, such as Continuous Quality Improvement (CQI) and Six Sigma.
Experience working in maternal and newborn health programs.
Strong knowledge of national and international healthcare quality standards.
Proven ability to collect, analyze, and interpret quality assurance data to drive improvements.
Experience developing training materials and conducting capacity-building sessions.
Desirable:
Master’s degree in Public Health, Healthcare Management, or a related field.
Certification in Quality Improvement or Patient Safety.
Familiarity with government health policies and regulatory frameworks in Kenya.
Proficiency in data analysis tools such as SPSS, STATA, or DHIS2.
Why Jacaranda Health?
Mission-driven work: Your work will contribute to improving maternal and newborn health outcomes
Hands-On Learning: Gain experience with leading data platforms and cloud-based technologies
People-centric culture: Work in collaboration with an ambitious, passionate and supportive team
If you are excited about using data to drive meaningful change and looking for an opportunity to develop your skills in a fast-paced environment, we’d love to hear from you! Apply now via this link to join our team of global health leaders!
Candidates should submit their applications by 16th May 2025.
Applications will be reviewed on a rolling basis. Early applications are encouraged.