Employee Experience Manager

About the role

The Employee Experience Manager is responsible for designing and delivering Jacaranda Health’s core people programmes, with a primary focus on performance management. The role ensures that performance, culture, engagement, and learning practices are translated into consistent, high-quality experiences for all staff.

You will own the end-to-end performance management cycle, partnering closely with managers to embed a strong performance culture, build management capability, and ensure fair, consistent application of frameworks. You will also coordinate key initiatives across employee engagement, wellbeing, learning and development, and broader talent processes.

This is a hands-on role requiring a blend of strong HR advisory capability and execution excellence - someone who can refine systems, coach managers, and deliver impactful programs that strengthen organizational effectiveness

Location: Nairobi, Kenya

Reports to: Head of HR & Administration

Direct reports: Senior HR Coordinator – Employee Experience

Terms of Engagement: One-year contract, renewable

About Jacaranda Health

Jacaranda Health’s mission is to improve maternal and newborn health outcomes in the public health system. Through innovative AI-driven technology and human-centered solutions, we partner with governments to scale impactful, data driven interventions. These solutions include PROMPTS, an AI-enabled platform for mothers, and MENTORS, a facility-based training program equipping frontline nurses with lifesaving skills and knowledge. Our innovations and partnerships have reached over 3 million women across 1,100+ health facilities. As we expand across Kenya, Eswatini, and Ghana, we are looking for dynamic team members with a passion for impact to help us transform the future of maternal health.

Jacaranda Health is an equal opportunity employer. We welcome applications from qualified candidates regardless of race or ethnicity, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and any other protected characteristics.

About the team

The Employee Experience function sits within the Human Resources department and is responsible for shaping how staff experience work at Jacaranda Health. The role focuses on performance management, employee engagement, culture, learning and development, and talent processes.

We work closely with all departments across the organization, partnering with managers to build strong teams, support employee growth, and ensure consistent HR practices across the organisation. The team values clarity, continuous improvement, and practical, people-centered solutions that improve day-to-day work.

What You’ll Do

Performance & Talent Management

• Own and drive the end-to-end performance management cycle, including planning, manager enablement, mid-cycle reviews, and end-of-cycle processes

• Coach managers on setting objectives, conducting performance conversations, and managing performance effectively

• Lead continuous improvement of performance management processes and tools

• Coordinate promotion reviews, career development processes, and internal mobility

• Manage Performance Improvement Plans (PIPs) and support managers in handling complex performance cases

Culture & Engagement

• Manage the employee engagement calendar, including surveys, pulse checks, recognition initiatives, and feedback loops

• Lead the employee wellbeing programme and track participation and impact

• Act as a key point of contact for employee experience matters and contribute ideas to strengthen organisational culture

Learning & Development

• Translate L&D strategy into an annual training plan and ensure timely execution

• Support managers in embedding ongoing development conversations into team routines

• Oversee training coordination, vendor engagement, and learning records

• Lead rollout of HR frameworks and policy-related training

Talent Acquisition & Job Architecture

• Support recruitment processes from role design to offer stage in line with organisational growth needs

• Ensure consistency in job evaluation, grading, and documentation

• Track recruitment metrics and support employer branding initiatives

Team Management & HR Advisory

• Supervise and develop the Senior HR Coordinator – Employee Experience

• Provide HR advisory support to managers on employee-related matters

• Identify and implement process improvements, including leveraging HR technology and AI tools

• Contribute to broader HR initiatives as required

Who you are

What you bring

• Bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field

• Professional HR certification (e.g., CHRP (K)) is an added advantage

• Minimum 5 years of progressive HR experience, including experience in performance management and generalist/advisory roles

• Demonstrated experience leading a full performance management cycle end-to-end

• Experience driving improvements in HR processes and systems

• Exposure to multi-site or multi-country work environments is an advantage

Skills and Competencies

• Strong HR advisory and coaching skills

• Excellent communication and documentation skills

• Structured and highly organised, with ability to manage multiple priorities

• Analytical mindset with ability to use data to inform decisions

• Proactive and self-driven, with a continuous improvement mindset

• Strong stakeholder management and relationship-building skills

• Interest in leveraging HR technology and AI tools to improve efficiency

Why join us?

• Mission-driven work: Impact the lives of millions of mothers and babies.

• Innovation-forward thinking: Lead cutting-edge solutions in maternal and newborn health.

• High-growth organization: Shape national-scale programs with global reach.

• People-centric culture: Collaborate with an ambitious, passionate, and supportive team.

To Apply:

Interested candidates should submit their applications through this link – Employee Experience Manager. Applications will be reviewed on a rolling basis, and early submission is encouraged. No hard copies required or accepted.

Application Deadline:12th June 2026